Archive for Boundaries
Yes, it is a weighty title, but I have searched for a term for years, and this is the best I’ve come up with.
Most of us design learning opportunities. They might span an hour in a boardroom, months in a university environment, or years with children. Almost all workplace training I have seen for such design is rigid. There are frameworks, models and steps one follows to be effective. We see this same rigidity in efforts to define information, knowledge and learning. We superimpose value judgements. Wisdom is better than knowledge. Knowledge is better than information. It is better to think critically than to memorize, and so on.
These conclusions are devoid of context. Personally, if I ever need CPR, I hope the first aid attendant has memorized the steps. If I ask advice about a complex challenge, I hope to hear questions rooted in wisdom.
Some of my work several years ago as a program director at Royal Roads University may be an example of epistemological integrity. As part of an MA degree, we offered back-to-back distance courses. One (which a lawyer taught) was about intellectual property (IP) and intellectual capital. The other (which I taught) was about communities of practice.
The designs–within this single degree program–were intentionally different because much of the thinking in those fields is very different. There were common threads, such as group conversations, assessment by learning outcome, and application of learning to workplace challenges. However, the IP course had a lot of relatively black and white factual material about things such as copyright law and trademarks. Assignments were tied to specific topics. The instructor—Dawn Wattie—often communicated correct answers to things based on legal precedents. Learning in this course involved building one’s knowledge base in specific fields. The communities of practice had more of a constructivist bias. There was specific learning theory content in the first two weeks, but then it opened up dramatically. Learners chose their own learning outcomes, designed their own projects, chose individuals or groups with whom to work (or not) and worked in different platforms and venues. They spent a large part of the course experiencing a community of practice-like environment and making sense of the sorts of learning opportunities they could find or create there.
Formal learning institutions are under pressure to be efficient, accountable and to recruit and retain students for tuition revenue. And students are sometimes anxious about a lack of firm structure, especially if they came through highly structured educational processes in the past, or if they pay tuition by the term or year for however long it takes to graduate. Yes, the CPR course should be efficient. But don’t we need more people who can think in different ways and respect the value of different ways of knowing to tackle the complex challenges of our world?
Are you a systems thinker? Do you regularly encounter pressure to fragment? Do you get questions like “But what is your area of specialization?” Or comments like “But that project was never intended to include THAT.” I do.
So–even though I rarely write blog posts–I started a new blog: http://www.IslandHealth.Info It’s explicitly about things like healthy food consumption; not about leadership and knowledge work. So I was amused today when I came across a blog post by one of my favourite social media connections: Luis Suarez (@elsua). In this post, he writes: “One of those folks I have been truly admiring for a long while is JP Rangaswami a.k.a. @jobsworth”
Luis embeds a March 2012 TED salon presentation by JP Rangaswami in this post. It is well worth 8 minutes of your time if you care about work in a knowledge era and appreciate the power of metaphor. This TED talk explores the idea: “what would happen differently in your life if you saw information the way you saw food.” It left me both inspired, and feeling sheepish about my decision to publicly fragment spheres of thinking, which this authentic thinker has integrated so beautifully and provocatively.
In organizations, we strive for specificity and certainty. Set a goal, carve into objectives, document metrics, and watch for progress. We know what we find, but what do we miss?
Since moving to the country, I have adopted a different approach in my personal life (or perhaps I’m simply more aware of it now). For example, my economical three-cylinder Daihatsu flatbed stalled the other day and refused to restart. This happened at the end of a driveway with an ocean view. At first I was totally focused on the problem. Then I decided to ignore the truck (which I later realized was flooded), and watch the ocean. I thought “something interesting is bound to happen.” And within minutes, an otter climbed out of the water onto a protruding rock, groomed its fur, and slipped back into the ocean.
This morning, I set up chairs on the new boardwalk that surrounds our pond. I sat in each of them to see if I liked their orientation. Then I settled into one, thinking “I bet I will see something interesting.” This time, within seconds, a hummingbird came to the pond. In the winter “clean-up” we had missed a couple of cattails, and the hummingbird went straight to these raggedy tops. She probed them just as hummingbirds probe flowers, but she was gathering a huge beak-full of fluff for her nest.
So I thought back to work in organizations…what lessons are there? In all my years of work in the public sector, two people stood out as leaders who inspired me and supported me in doing my best. As I think back on it, they both had this “watch for interesting things” approach. Of course they had to work with business plans and the like, but they were extraordinary observers, listeners, and synthesists. They were not afraid to try the unexpected. They understood use of complexity theory in leadership without ever using those terms.
In your work as an organizational leader (formal or informal; internal or external), what do you watch for?
I’ve been exchanging tweets with Matthew Loxton about whether communities of practice (CoP) and projects are a good fit. He’s sceptical; I suggested it can work, depending on context and on definitions of a project. I haven’t written specifically about this before, so thought it was worth sharing preliminary thoughts in a blog post.
First, I think Matthew is correct to be cautious for at least four reasons. 1) The fuel for CoP is passion for a topic, and sometimes the grunt work needed for projects can eat away at that all-important passion. 2) In my experience, many executives don’t know how to manage (or more appropriately, not manage) CoP. So any activities that make the communities look like more familiar animals—such as project teams—can put the distinctive nature of these groups at risk. 3) As the flip side of the same coin, the community might begin to equate its work with deliverables rather than good communication, support, inspiration, learning and improved practice. 4) Project work could put a community into a form of direct competition with other workplace groups. This could be a lose/lose. Fabulous results could result in unproductive tensions; poor results could erode hard won support for the CoP.
When I commented on projects being potentially valuable, I realized I was drawing a fuzzy line between two types of communities of practice: intra- and inter-organizational. I’ve seen the latter have a whole lot more freedom, diversity, longevity and sometimes creativity. This isn’t always true, but the distinction is worth thinking about. Executives don’t quite know what to do with inter-organizational communities, if they even know about them. They clearly cannot control them. If they come to see value in these groups, they might treat their member employees as intriguing internal consultants on loan, capable of bringing project benefits back into the organization.
As examples of successful project work, consider early days of CompanyCommand, when the “failed” project of the good practice guide was replaced—again on a volunteer basis—with the launching and development of the community itself. For years it crossed organizations, but had enough momentum to continue as an intra-organizational community of company commanders (who were always the intended beneficiaries). Another example is Canada’s counter-terrorism network of communities—CRTI—about which I have written in the past. Community members came from many federal government departments as well as from a range of first responder organizations. Some of the project work was funded through a proposal process.
I also commented about the definitions of project work. We usually think of projects as intimately tied to organizational goals (and my comments above are in that context). However, I have seen communities of practice take on learning-related projects. CPsquare (I’m fortunate to have a great vantage point by being in the leadership group) does this quite regularly.
I welcome other perspectives on Matthew’s question.
I’ve spent more time in the U.S. over the last few years than in the rest of my life. And today on Independence Day I decided to do a 2 minute brainstorm of things I almost always enjoy on each trip, even if most of my time is in meeting rooms. In random order…
- Hearing the range of accents.
- Watching people from California and New York try to communicate.
- Learning more about life as an African American.
- Trying not to say “about.”
- Seeing plants, birds and landscapes we don’t have in Canada.
- Hearing jazz or blues.
- Finding some new kind of hot sauce.
- Hearing Spanish spoken.
- Having assumptions about America shaken up in new ways.